SolutionThe process to obtain their account balance or print their monthly statements is usually very simple but it involves waiting in line, sometimes as long as 15 to 20 minutes until a Sura representative can help them out.
Alveni deployed a complete kiosk solution that shows a simple interface of Sura’s system and automates the most important operations like the delivery of the printed statements to each person. Sura’s customers enter their Social Security number, view their information on screen and print their monthly statements without any significant wait time.
With the kiosk solution, the process takes only 1 to 2 minutes per person, allowing each facility to automate the service of 25% of the customer visits, around 20,000 per month. It also cuts operational costs around 20%.
Other customers will use the kiosk with the help of a Sura agent who uses it to print their monthly statements.
The solution includes Alveni’s custom built kiosks with touchscreen monitors, thermal printers, industrial grade cpus, and a remote monitoring application that sends alerts and optimizes tech support.
This kiosk solution is currently used in one third of Sura’s offices in Mexico.They are planning a second stage to include kiosks in all their offices and other locations for a wider reach . Alveni is currently working on a nationwide deployment.
A third stage would replicate this success in other Latin American countries where Grupo Sura has presence.
Cuts operational costs around 20%.
Decreases processing time to 1-2minutes per person.
Automates more than 25% of customer visits.