INSTALLATION & MAINTENANCE

At Alveni, we offer installation and maintenance to keep your kiosks in factory-perfect condition. Our bi-lingual support staff and our specially selected partners are standing by to provide telephone support or prompt on-site assistance which includes:

Our bi-lingual support team is standing by to provide telephone support. Our remote desktop system is also available to address any issues. With our monitoring and diagnostic services, we know when your kiosk needs attention. We receive immediate status alerts so we can troubleshoot, diagnose and help resolve any problems.

Installation

We are always ready to help you cut costs. With Alveni, installation and deployment are fast and easy because your kiosk will arrive completely assembled from our factory and ready to install. We provide assistance from the beginning of the process through the final deployment and beyond. We offer cleaning and on-going maintenance of multimedia kiosks is part of our service.

Warranty and Extended Support

All Alveni kiosks come with a one-year warranty on the components and enclosure. With our extended support contracts in the U.S. and Mexico, we can provide a high level of troubleshooting and support that may include on-site replacement of software as well as faulty or damaged kiosk hardware under warranty.

Contact us for more information on extended support contracts.

"I recommend Alveni's kiosks not only because of their quality, but for their after-sale service. Their team installed our kiosks in our shopping mall in a fast, and efficient way without creating any inconvenience for our customers."

Ing. Moises Villa / Plaza Fiesta San Agustín