Fort Bend County
PROVISIO’s SiteKiosk Software Provides an ADA-Compliant Solution
Self service kiosks providing government services to all users.
With offices in the United States and Europe, PROVISIO is a market-leading software development company providing turnkey secure kiosk, digital signage software and remote management solutions. PROVISIO’s SiteKiosk software has become the most commonly used secure kiosk software for public computers worldwide.
Alveni is a leading interactive kiosk technology provider for the Americas with offices in USA and Mexico. The company’s focus is on planning, developing and deploying strategic business solutions using the best in self-service interactive technology. With a manufacturing plant in Mexico, Alveni provides everything from the design of the kiosk to the deployment of the service.
Fort Bend County is part of the Greater Houston area, with a population estimated at more than 750,000. The county was recognized in 2015 as the wealthiest county in Texas and was recently ranked by Forbes as the fifth fastest growing county in the United States.
So with such tremendous growth, the county needed a way to provide efficient service when members of the public visit various buildings for services including marriage licenses or passport applications, or to obtain copies of documents such as birth certificates.
“We needed to provide more on-site information to the public in a self-service manner,” said Robyn Doughtie, applications and systems programming manager with Fort Bend County.
“Oftentimes the public doesn’t know where to go once they’ve entered a county facility or they go to the wrong building,” Doughtie said. “They also do not know what services are offered in that building.”
And to ensure that service was provided equally to all residents, the county wanted a solution that was compliant with the Americans with Disabilities Act. The U.S. Census Bureau estimates that about 19 percent of the country’s population has some form of disability. For Fort Bend County, that could be more than 140,000 people.
To help address the issue, Fort Bend County deployed kiosks from Alveni, with PROVISIO’s SiteKiosk software. Officials reviewed presentations from a number of kiosk vendors, and found that Alveni’s solution was the one that best met its needs. The county’s purchasing agent had previously worked with Alveni on a kiosk project for the state and was familiar with its capabilities.
The kiosk Alveni designed is a portrait-style 43-inch wall-mounted touchscreen featuring 1920 x 1080 resolution. “The self-service kiosk was to provide an information center for the public and help them navigate better,” Doughtie said.
SiteKiosk allows deployers to securely present Web-based content such as HTML, animations and videos on kiosks while restricting access to the operating system, system settings, files, folders and applications. The kiosk is protected against unwanted manipulation from bootup to shutdown.
SiteKiosk along with PROVISIO’s SiteRemote software enables administrators to manage machines remotely, allowing them to view the status of terminals, update content and perform maintenance operations from a central workstation. In addition, the software provides a number of customizable analytics reports, including usage statistics and hardware status.
In the case of Fort Bend County, the kiosks feature an ADA-compliant skin PROVISO & Alveni designed specifically for this application. When users press a button at the lower right corner of the touchscreen interface navigation controls switch to the bottom of the screen, making them easily accessible for users in a wheelchair.
Fort Bend County deployed its first kiosk in March 2018. To date, the county has placed three kiosks in its main Administration building and two in its Justice Center. Officials have also purchased two additional kiosks that will go into high traffic areas.
“They allow people to easily find the services they’re looking for,” Doughtie said.
Officials are looking at ways to encourage greater use of the devices by the public,
including a redesign of the kiosk home page. The goal is not to have the kiosks
take the place of humans, but to enhance the experience the public encounters upon entering a building.
Plans are to expand placement of the devices to the majority of county buildings in the near future.
“For those that use them, the response has been very good,” Doughtie said. “We’re
hoping to alleviate confusion and offer a more efficient means of navigating the services offered by Fort Bend County.”
You know your business, we know interactive technology.