In the service sector, experience is your product. The value created through top-notch service and positive overall experience is essential to differentiate your service organization from competitors, grow your profits, and achieve success.
Measuring customer satisfaction across all areas of your business gives valuable insights into your performance and helps you make strategic improvement decisions and target the measures correctly.
Monitoring fluctuations and trends in customer satisfaction to identify causes allows management to deploy resources more effectively and share best practices across the organization.
The presence of the Smileys makes your employees more aware of their interaction with customers. Engaging employees in improving the customer experience motivates them to offer great service.
Make your customers and employees feel part of the driving change behind your improvements to create meaningful relationships, increase response rates, and promote loyalty and referrals.