To stay competitive in Transportation, you need to keep your current customers and attract new ones. When you continuously measure customer satisfaction at each vital point of operations, you are able to react to dissatisfaction by making immediate changes and developing your facilities long-term.
With HappyOrNot, you gain access to that critical information, including visibility into whether corrective measures have been successful. Asking for feedback tells your travelers that they are being listened to and appreciated. All this means your customer satisfaction and your revenue can soar!
Gain awareness of the amenities requiring modification to better fit the needs of your customers.
Spot fluctuations in satisfaction and immediately deploy resources to remedy the problem, such as alerting maintenance or reallocating staff.
Share results internally to communicate best practices and achieve best results throughout your service points.